Frequently Asked Questions
Everything you need to know about your new favorite pieces.
What materials are used in Roxanne Assoulin jewelry?
Our signature pieces are primarily crafted from enamel-coated tiles, brass, and zinc, often adorned with crystals or semi-precious stones. Each item is designed to be lightweight and comfortable for everyday wear.
How should I care for my jewelry?
To keep your colors bright, we recommend avoiding direct contact with water, perfumes, and lotions. Store your pieces in their original pouch when not in use to prevent scratching and oxidation.
Do you offer international shipping?
Yes, we ship worldwide! International shipping rates and delivery times vary by destination and will be calculated at checkout. Please note that duties and taxes are the responsibility of the customer.
What is your return policy?
We accept returns on unworn, undamaged items within 14 days of delivery. Please ensure all original packaging is included. Custom and 'Make Your Own' kits are final sale and cannot be returned.
Can I resize my bracelets?
Most of our bracelets are strung on durable elastic cord for a flexible, one-size-fits-most feel. If you have specific sizing concerns, please refer to the product dimensions listed on each page.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Shop Pay.